The following general conditions regulate the sale of the products marketed through the Internet site for Cortado S.L. Administrative Headquarters C /. Sierra de la pila 23 Pol Ind Los Urreas 30730 San Javier (Murcia) – CIF ESB 73457400 Tél.: +34 968 19 07 39- Fax: +34 968 19 21 38 – tienda@cortado.es Placing the order implies acceptance of all conditions by the customer. Guarantees The guarantee of all our articles corresponds to the guarantee that the manufacturers or importers of the respective articles offer. The guarantee is variable depending on the articles and is indicated in the documents of each product in the transaction. This warranty is limited to the replacement of the defective part or item. Repair or replacement does not change the initial warranty date. The warranty does not cover the replacement of consumables, abnormal or non-conforming use of the products (systematically consult the appliance’s user manual), failures due to accessories (power cables), defects and their consequences due to a non-repairman. added by the seller and the consequences due to non-conforming use of the product. The return shipping costs in guarantee are paid by the buyer to the address indicated by Cortado, this address will be communicated by e-mail to the buyer at the time of notification of the dysfunction with an authorization number. 

The guarantee will be invalidated in the event of: shocks or improper transport, failure to follow instructions for use and handling, faulty installations and / or installation errors, incompatible peripheral installations, incorrect supply voltage, manipulation by other agents, natural disasters. The return shipping costs in guarantee will be borne by the customer. The return of the product under warranty will be accepted only for those products that are in their original state (boxes, packaging, cables, manual, etc.… All our items under warranty and in application to it must be sent by the customer to technical service of the brand of the device Payment method Payment can be made by cash on delivery or credit / debit cards Description of the products All our products are described with the greatest possible precision. In case of error, we will not be responsible. Any operation not answered within a month cannot give rise to a claim except in cases of guarantee Transport, delivery Delivery times are indicative and will depend on the availability of the products in the warehouses of the manufacturers, wholesalers or importers and in transit times according to the cargo groupage of each destination.The delay will not imply or cancellation, or reimbursement, or place to claim, as stipulated s going on notice. The transport of our items will be at the buyer’s expense unless it is presented as a gift and indicated next to the product. The return shipping costs in guarantee will be borne by the customer. All reception must be carried out in the presence of the carrier and the content must be verified before signing the delivery note of the carrier and point out any handwritten anomaly on the delivery note. You must also confirm these reservations to the carrier within 48 hours of delivery and transmit a copy to us. Any claim outside this period will not be considered or accepted. In the absence of a delivery note, refuse the delivery and contact us. Return Cortado will not accept returns after eight (8) calendar days from receipt of the merchandise. In the event of the return within this period, the customer will bear the direct costs of the return. Cortado will not accept returns if the product packaging is not the original and it is not in perfect condition. The original packaging must be protected so that it is received in perfect condition, the use of seals and adhesive tapes being prohibited.


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